Your responsibilities include:

Ombudsstudent tasks:

• Advising the College of Communication on student-related matters, both proactively and upon request;
• Identifying student needs and concerns and helping to develop appropriate solutions;
• Maintaining contact with study associations and the Faculty Student Council, and participating in meetings of the Programme Committee and Board of Studies;
• Organising the Buddy Programme, pairing senior students with new students;
• Supporting projects and events such as alumni surveys, student focus groups, introduction days, graduation ceremonies, career and community events, and the upcoming accreditation of the programme.

Education Desk Assistant tasks:

You will staff the Communication Science Education Desk for one 5-hour shift per week, carrying out tasks such as:

• handling student inquiries via email, phone, and live chat;
• providing information to prospective students about the bachelor’s and master’s programmes;
• preparing and issuing documents such as grade transcripts and graduation statements;
• supporting educational administration and assisting in the organisation of events such as graduation ceremonies and information days.

• You are a Communication Science (Bachelor’s) student at the University of Amsterdam and are actively involved in student life, easily connecting with students from all years and both tracks of the programme;
• You are aware of what is happening among students and actively contribute ideas for improvement;
• You recognise nuance in complex situations, engage constructively with fellow students, and handle confidential information with care;
• You take a proactive, solution-oriented approach to addressing issues and remain calm when dealing with complaints or tensions;
• You work both independently and in coordination with others when needed;
• You are able to prioritise tasks, maintain overview, and stay effective during busy periods;
• You are accurate, flexible, stress-resistant, and work in a result- and customer-oriented way;
• You have experience with MS Office;
• You communicate clearly in English, both verbally and in writing; proficiency in Dutch is preferred.

• A pleasant workplace at the Roeterseiland campus, within an enthusiastic and welcoming team that is open to new colleagues;
• An employee pass that allows you to get free coffee and use printing facilities;
• A challenging role with varied tasks that can be easily combined with your studies;
• A position in which your own initiative and input are highly valued;
• An inspiring academic and international working environment in the heart of Amsterdam.